Ensuring your equipment’s peak and optimal performance

An unyielding commitment to customer satisfaction has always been at the core of the ITW Hartness culture. Our service professionals are strategically staffed throughout the world ready to come alongside you with anything from technical assistance to remote diagnostics. You always have access to technical support 24 hours a day, 7 days a week and 365 days a year.

Service Images at Sierra Nevada

HartnessCARE Package

Take control of your equipment's health and longevity with our proactive maintenance service program, HartnessCARE.

According to the Packaging Machinery Manufacturers Institute (PMMI), the average cost of downtime on a single packaging and processing line can range from $1,000-$2,500 per hour, averaging $1 million per year. The top causes of unplanned downtime are general wear and tear, operator error, product switching, component failure and maintenance schedule mismanagement. 

With HartnessCARE, you get regular visits and remote support from our dedicated service technicians to ensure your equipment is operating efficiently 24/7. HartnessCARE offer cost savings by allowing you to lock in the costs of service over a period and reduce unplanned downtime costs.

Connect with our experienced team to learn more about how this service could benefit your line.

Service Capabilities



Get training how you want it - machine-side, remote, or in the classroom. Our dedicated experts will help operators develop machine ownership and reduce downtime.


On-Site Service

Our team of field service technicians are available around the clock for on-site service to help you with anything in your plant you may need.


Remote Diagnostics

Through our remote diagnostics support, we can find the issues in your line without the need to wait for an ITW Hartness team member to arrive onsite.



During audits, we identity correct machine setup, provide information on updates, advise on machine cleanliness and proper lubrication, and identify worn parts.


Preventive Maintenance

Take the proactive approach to machine optimization by allowing our team to ensure your equipment is running efficiently with scheduled visits.


Technical Phone Support

Our field service technicians are experts in maintenance and troubleshooting and are ready to assist you with your equipment.

Looking for more information?