Our Story

For over 70 years, ITW Hartness has had a tradition of developing customer-focused solutions and commercial innovations for the secondary packaging industry that extend across the globe in the Beverage, Food, Personal and Household Care markets. Our products are flexible and high-speed, built to deliver maximum overall equipment efficiencies and continuous improvement. Founded on the premise of cutting-edge innovation, with a reputation for quality and a relentless commitment to serving our customers, we design customer-focused solutions that meet and exceed our customers’ goals.

Business Model

Since our acquisition by Illinois Tool Works (ITW) in 2009, ITW Hartness has adopted the ITW business model as a continual of our commitment to customer satisfaction.

80/20 Front-to-Back Process

Through the 80/20 Front-to-Back Process, ITW Hartness focuses on the 20 percent of its customers that generate 80 percent of its revenues and structures the business around serving and growing relationships with these key customers. 

Customer Back Innovation

The company’s innovation efforts are “80/20-enabled” as its businesses focus on building relationships with major customers to develop deep knowledge and insight around their key needs and pain points. 

Decentralized, Entrepreneurial Culture

ITW’s unique culture is a competitive advantage, allowing its divisions to continue thinking and acting like smaller companies. ITW Hartness has significant flexibility within the framework of the ITW Business Model to customize our approach in order to best serve our customers and maximize performance.