ABOUT US
Our Mission
To enhance the world’s access and affordability of beverage, food, personal and household care products through relentless execution of the One ITW Hartness business model.
Our Vision
One ITW Hartness is the first choice for secondary packaging solutions delivering unprecedented OEE, quality, and service while championing the future of industry 4.0.
Our Values
Community Involvement
Our passion for serving the community is rooted deep within our culture. Our dedicated employees forge relationships with organizations that enhance local communities such as Meals on Wheels and The United Way.
We pride ourselves on our diverse workforce and inclusive environment in which everyone is involved in driving innovation forward and contributing to the success of the business.
Business Model
Since our acquisition by Illinois Tool Works (ITW) in 2009, ITW Hartness has adopted the ITW business model to continue our commitment to customer satisfaction.
80/20 Front-to-Back Process
Through the 80/20 front-to-back process, ITW Hartness structures its business to deliver maximum performance and value to the majority of its customer base. This disciplined focus minimizes unnecessary cost and operational complexity while enabling best-in-class execution, greater responsiveness, and above-market growth that aligns with evolving customer needs and long-term strategic goals.
Customer Back Innovation
The company’s innovation strategy is powered by the 80/20 approach, allowing ITW Hartness to build strong, lasting relationships with major customers. By focusing on this core group, we gain deep insights into their critical needs, challenges, and pain points. This enables targeted innovation that drives meaningful improvements and value while supporting a cycle of continuous learning and customer collaboration.
Decentralized, Entrepreneurial Culture
ITW’s unique culture is a competitive advantage, empowering each division to operate with the speed and focus of a smaller business. Within the ITW Business Model framework, ITW Hartness maintains the flexibility to tailor its approach to customer needs, streamline decision-making, and remain agile—ensuring we continue to deliver strong performance and exceptional customer value.