ITW Hartness has an experienced technical support team available 24 hours a day, 7 days a week, dedicated to help ensure your equipment’s peak and optimal performance.
Our Field Service Technicians are experts in maintenance and troubleshooting and ready to assist you with your equipment.
- 24/7 Phone Support
- Professional Installation
- Expert Troubleshooting
- Excellence in equipment maintenance
Our Formal Audits offer you an incentivized pricing, as well as a discount on our recommended spare parts list.
- Identify correct machine setup
- Provide Updates information on your equipment
- Advise on machine cleanliness and proper lubrication
- Identify worn parts
The Hartness Strategic Education Program (HSTEP) is our comprehensive training program, designed to develop machine ownership and reduce downtime.
- Promotes safety
- Maximizes the potential of equipment
- Helps prolong life of company equipment
- Improves your team’s productivity and projects
Preventive Maintenance Plans
Maximize spending with scheduled visits to keep machine working optimally. Our Service Technicians will address any issues with your machine to ensure it is working efficiently to reduce downtime and loss production.
- Personalize service contracts by buying how many days you will need
- Receive discounted rate off of standard on-site labor pricing
- All spare parts purchased under the service contract are eligible for a discount (not to be combined with other discounts)
Contact us for assistance or on-site service using this simple form, emailing us at firstname.lastname@example.org or calling at 864-213-1767.