An unyielding commitment to customer satisfaction has always been at the core of the Hartness culture. The availability and timely shipment of critical spare parts is an essential piece of our commitment to overall customer satisfaction. Hartness stocks critical spare parts, as well as common wear items for its field installed packaging machines. Our professional parts specialists are extremely knowledgeable and available to quickly assist in the identification and sourcing of all of your parts needs.
The Hartness Customer Service team is ready to take your parts orders from 8:00 a.m. to 5:30 p.m. (EST) Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Friday.
Call toll free (800) 845-8791 or (864) 297-1200.
Fax in your orders 24 hours a day to (864) 288-5390.
Email the parts group: firstname.lastname@example.org
To expedite the order process, please have the Hartness part number and/or machine serial number available before you call. These are both found in the machine manual.