Parts Service
An unyielding commitment to customer satisfaction has always been at the core of the Hartness culture. Hartness is unique in that it has been both a bottler and a packaging machine and solution provider. This unique perspective drives the Hartness obsession with superior customer service. The availability and timely shipment of critical spare parts is an essential piece of the Hartness commitment to overall customer satisfaction.

Hartness stocks critical spare parts as well as common wear items for its field installed packaging machines. Stocked parts are available for same day shipment at no extra charge. As a testament to our bottling background, parts take precedence for any customer with a critical need and will be sourced or manufactured immediately upon receipt of a critical order. To expedite the order process please have the Hartness part number and/or machine serial number available before you call. These are both found in the machine manual.

Feel free to contact us for a quote for any purchase parts needs, Hartness or otherwise. Hartness parts professionals routinely work with clients to be a single source of supply for purchased components. Our professional parts specialists are extremely knowledgeable and available to quickly assist in the identification and sourcing of all of your parts needs.

The Hartness Customer Service team is available to take your parts orders from 8:00am to 5:30pm Monday through Thursday and 8:00am to 5:00pm on Friday, Eastern Time. You can fax in your orders 24 hours a day to (864)288-5390, toll free to (800) 845-8791 or email the parts group at dSwanger@hartness.com

Hartness also provides 24 hour emergency service and parts at (864) 444-7402.