Replacement & Change Parts
An unyielding commitment to customer satisfaction has always been at the core of the Hartness culture. The availability and timely shipment of critical spare parts is an essential piece of our commitment to overall customer satisfaction. Hartness stocks critical spare parts, as well as common wear items for its field installed packaging machines. Stocked parts are available for same day shipment at no extra charge. As a testament to our bottling background, parts take precedence for any customer with a critical need and will be sourced or manufactured immediately upon receipt of a critical order.
Hartness parts professionals routinely work with clients to be a single source of supply for purchased components. Feel free to contact us for a quote for any purchase parts needs, Hartness or otherwise. Our professional parts specialists are extremely knowledgeable and available to quickly assist in the identification and sourcing of all of your parts needs.
The Hartness Customer Service
team is ready to take your parts orders from 8:00 a.m. to 5:30 p.m. (EST) Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Friday. Call toll free (800) 845-8791 or (864) 297-1200. You may also fax in your orders 24 hours a day to (864) 288-5390 or email the parts group
To expedite the order process, please have the Hartness part number and/or machine serial number available before you call. These are both found in the machine manual.
As the number of products on the retail shelf has increased, the need for flexibility and quick, reliable changeover has become more important. Today, optimally designed change parts are critical to the success of any piece of packaging equipment. Like the market, the Hartness product line has expanded and changed. Our change parts design engineers have decades of application experience that ensures the reliability and efficiency of all Hartness packaging machinery, from case packers to DYNAC and from GlobalShrink to robotics. Hartness also provides change parts for virtually all other top load case packer brands including Standard Knapp, SECO and Meyer to name a few. Trust the proven performance of Hartness change parts. Call 864-297-1200 for assistance.